Cancellation, Rescheduling & Refund Policy

You may ordinarily reschedule a scheduled consultation or tutoring session without charge by giving at least 2 business days’ notice.

Rescheduling is subject to available appointment times.

If you cancel with less than 2 business days’ notice, the session may be treated as used where:

• the time was specifically reserved for you;
• substantial preparation has already occurred; or
• the cancellation causes loss that cannot reasonably be avoided.

Smarty Marty may waive this in reasonable circumstances, including genuine emergencies.

A session may be treated as used where a client fails to attend without notice and Smarty Marty was available and prepared to provide the Service.

Where a client arrives late, the session will ordinarily still finish at the originally scheduled time.

Where practical, Martin may extend the session, but this is not guaranteed.

Where package preparation requires advance document review, documents should ordinarily be supplied at least 48 hours beforehand.

If materials arrive later:

• advance review may be reduced;
• the session may proceed without full review; or
• the parties may agree to reschedule.

Where a client cancels a fixed-price package before substantive work has begun, amounts paid will ordinarily be refunded, subject to any lawful and disclosed non-recoverable third-party cost.

Where substantial work has commenced, any refund will take into account:

• work already performed;
• deliverables already supplied;
• consultations already used;
• preparation undertaken;
• third-party costs; and
• applicable statutory consumer rights.

No blanket “no refund” term applies where the Australian Consumer Law provides a remedy. Consumer guarantees cannot simply be removed by contract (ACCC).

Smarty Marty may cancel or reschedule due to illness, availability problems, inappropriate conduct, academic-integrity concerns, scope issues or another reasonable cause.

If Smarty Marty cannot provide a paid Service and a reasonable alternative is not accepted, an appropriate refund will be provided for Services not supplied, subject to applicable law.

Multi-session programs should state their individual engagement period at purchase.

Recommended terms:

• 4-Week Legal Skills Intensive: four weeks from the first session unless otherwise agreed.
• Semester Legal Skills Retainer: 16 weeks from commencement unless otherwise agreed.

Unused sessions ordinarily expire at the end of the package period, but reasonable extensions may be provided for illness, genuine emergency or other circumstances considered appropriate.

To reschedule, cancel or request a refund, email marty@smartymarty.com.au. Payments are processed by Paddle, and refunds are returned through the original payment method.